Traditional customer service methods are no longer up to the task of meeting increasingly demanding customers. Companies now need to implement solutions based on Artificial Intelligence to effectively meet customer needs, offering new communication channels that allow for better, always available and personalized attention.
For an organization that wants to offer excellent customer service, combining the efficiency of Artificial Intelligence with the virtual switchboard is no longer an option, but a sine qua non condition !
Conversational artificial intelligence
Using Artificial Intelligence shipping company agent website design and development service at work offers many advantages, such as personalizing interactions with your prospects or customers, both by voice and instant messaging, full availability of your customer service at any time and in any language, automation of repetitive processes that waste your agents’ time, or personalizing customer service based on the requests received. Ultimately, all of this translates into increased productivity and, therefore, profits.
The web chat
When clicking on a web customer service kpis: importance of measuring for quality chat button on a website, a user usually wants to find a quick and accurate answer to a question, learn more about a product or service, or get in touch with an agent more anonymously than if they had to call the standard number. In addition, the chat messaging channel has the advantage of being completely free and available 24/7 from anywhere and with any device.
To personalize this channel, the aero leads Artificial Intelligence system allows you to configure a chatbot that will be able to answer many of the questions naturally and filter, in an ascending manner, the user’s request, to direct him, through a few relevant questions, to the most qualified agent to respond quickly and effectively (customer call, sales call, choice of language, country of origin, etc.).
The agent receiving the interaction can
If necessary, forward the message to another colleague from their interface. They can also turn the message into a voice call or even a video call with the push of a button. The interaction that started as a simple, timid text message can transform into a real voice or visual exchange.
But whoever says chat button also says WhatsApp button . To increase the communication channels of your website, you can also add the WhatsApp channel and all interactions will be received and processed in the agent’s omnichannel interface.
The effectiveness of artificial intelligence in cloud communications systems is limitless. In addition to providing great support to companies in general, it offers them the opportunity to diversify and adapt to customer needs, analyzing what they ask for and giving the most appropriate response possible. To configure it optimally, it takes a little imagination and putting yourself in the shoes of your website user who, in the end, is looking for a pleasant, efficient and productive experience .
At Fonvirtual we offer you our solutions based on the use of an Artificial Intelligence system at work, adapted to the needs of your company and that will allow you to offer quality customer service while adding value to your communications. Contact us through our chat button to test the effectiveness of Artificial Intelligence live and learn more!
