It is very likely that you have heard. About the latest modification that affects . the General Law for the Defense of Consumers and Users. It is also possible that you do not know what. We are referring to and all this is new to you. but whatever your case.We will tell you .what this modification consists of, how it can affect you. regarding customer service and if you need a 900 numbe.r to comply with current legislation.
What laws regulate this matter?
Before beginning plumbing services website design and development service with the. changes adopted by the Government, it is necessary. to know which Law regulates. this matter and its subsequent modifications.
First of all. Consumer and user legislation is based . On Article 51 of the Spanish Constitution . It establishes that.
“1. Public authorities shall what are the characteristics of a contact center software? ensure the protection of consumers and users, protecting, through effective procedures, their safety, health and legitimate economic interests.
- Public authorities shall promote the information and education of consumers and users, encourage their organisations and listen to them on issues that may affect them, in accordance with the terms established by law.
- Within the framework of the provisions of the preceding sections, the law shall regulate internal trade and the authorization regime for commercial products.”
Until 2007, the existing regulations on
This matter were found in afb directory Law 26/1984 of July 19, General for the Defense of Consumers and Users. However, in 2006, the fifth final provision of the Law for the Improvement of the Protection of Consumers and Users, enabled the Government to harmonize this Law together with other complementary laws in a single text.
In 2014, however, it was
Necessary to amend the Decree. The reason was the need to transpose the new European Directive affecting regulations on consumer rights. The Royal Legislative Decree remained in force, albeit with the amendments made by the new Law 3/2014, of March 27 .
We now move on to 2020.
