Although each company has different needs, communication is a fundamental aspect for any company, regardless of its size. Currently, many companies are taking the plunge into international markets. And in these cases, communication takes on an even more important role, since we find ourselves with several company headquarters spread across different countries and it is necessary to maintain good contact, both with employees and customers.
The elements of external and internal communication that a company has will be decisive in gaining the trust of our client or losing it and making them not want to continue with us, which will affect our corporate image. That is why today we want to show you what are the essential elements that any international company must have in order to communicate correctly. Keep reading
International numbers
The basic element that any artistic website design and development service ompany must have is an international virtual number . The difference with traditional ones is that they are in the cloud, so that, although they look like a local telephone number in the country, they are not associated with any specific device. Thus, we can answer voice and video calls and messages from our clients from anywhere and from any device connected to the Internet, be it a computer, mobile phone or tablet.
WhatsApp API
Although there are still teleworking solutions working from home has never been easier! many people who prefer to communicate with companies through voice calls, we cannot deny that the telephone is no longer the preferred medium. Instead, instant messaging applications have become the favorites of users, among other features for being direct and easy to use.
Thus, for any international company that wants to improve its communications, offering its customers the possibility of contacting through an instant messaging application that has 2 billion active users around the world is an element that will guarantee success. With WhatsApp API for international companies , anyone, regardless of the country they are in, will be able to contact the company by chat easily and free of charge.
Behind WhatsApp’s 2 billion
Active users afb directory are Telegram’s 500 million, the second most used app in the world. There is no difference between them, as both are free for customers and, among other features, they allow you to know the status of messages (sent, received, read…); communications are encrypted, which guarantees security; and you can send images, voice notes and documents.
Therefore, just as there are people who still prefer to contact you by phone, there will also be others who want to talk to your company via Telegram. As we will see later, it is important to have a virtual switchboard or call center software, solutions that we offer at Fonvirtual and with which you can manage all communications with your international clients from the same interface.
