When using WhatsApp, you have to deal with a few platform-specific characteristics. For example, people are not limited to 140 characters like with Twitter. The municipality of Lelystad notices that people ask their questions more specifically and with more details. In addition, the closed nature of WhatsApp lowers the threshold for asking questions. The evaluation of Terneuzen also shows that people like the fact
Experiences with WhatsApp as a web care channel for municipalities
Conclusions from the evaluation of WhatsApp as a web care channel by the municipality of TerneuzenThat they no longer
Employees of the municipality of Terneuzen are also positive about the new channel. Not only are they spain phone number library t hanked more often than on Facebook or Twitter, the tone also seems to be friendlier and calmer. A conclusion that several companies also drew in their evaluation. Both Terneuzen and Lelystad indicate that they have approximately 5 to 10 conversations via WhatsApp every day. According to them, the questions do not differ much from those of other channels such as telephone, Twitter or Facebook. The vast majority search engine optimization united states america of questions are simple questions (opening hours, passport applications & marriages) and can be answered perfectly well by the Customer Contact Center (KCC) or Civil Affairs.
The chance of escalation is less via WhatsApp than on Facebook
A for example. Other people sometimes join in conversations there. The fact that the medium is not only for young learn more about the shared responsibility model people is evident from the age distribution of WhatsApp contacts of the municipality of Terneuzen. For example, they also texted someone who was 80 years old.