As you can see, you’re spoiled for choice when it comes to business telephony solutions. To choose the most effective one, based on the specific needs of your organization, we recommend:
- Analyze the quality (and especially features)/price ratio;
- Ensure the lifespan of your solution (and its ability to adapt to the growth of your business);
- Check the availability of technical support (especially when setting up your new telephone system);
Ensure that your IP telephony software is compatible with your existing system (particularly with regard to your current telephone hardware, but also the customer relationship management software you already use, which should be able to be integrated into your business communications platform).
8. Vonage
Well-known in the VoIP market, Vonage while you should naturally has since expanded its portfolio to include cloud-based business telephony solutions . You can therefore rely on a unified communications platform with a wide range of APIs, a comprehensive contact center system, and powerful sales engagement tools. However, to access the most interesting features, you will generally be required to take out a premium subscription.
Main features:
- Call recording;
- Call tag;
- Spam shield.
Pricing: Vonage offers three different plans, ranging from $20 per user per month to $40. Since prices aren’t listed in euros, chances are the company’s technical support isn’t French-speaking.
9. 8×8
8X8 also allows you to enjoy a unified business telephony experience. A newcomer to the market, its features are regularly updated, and while they may the central bank has put the issue of creating not yet match those of its competitors, they still have nothing to be ashamed of (video conferencing, front desk, etc.).
This makes it an attractive option, especially for SMEs that don’t have a large budget to spend on their phone system. Furthermore, its focus on UCaaS (Unified Communications as a Service) makes it a forward-thinking player that’s expected to become more prominent in the market in the coming years.
Main features:
- Videoconferencing;
- Front Desk to make your receptionist’s work easier;
- Analytical reports (but cannot yet be customized).
Price: From 12 euros per user/month.
10. JustCall
JustCall is an attractive corporate telephony south africa numbers software solution, considering its features and very affordable pricing. However, beware of service outages and difficulties in using the software, which are evident in customer reviews.
Main features:
- Smart routing;
- Gamification of reporting;
- Recording of communications.
Price: The first subscription starts at $24 per month per user.