Traditional customer service methods are no longer up to the task of meeting increasingly demanding customers. Companies now need to implement solutions based on Artificial Intelligence to effectively meet customer needs, offering new communication channels that allow for better, always available and personalized attention. For an organization that wants to […]
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However, in addition to these traditional KPIs, it is also important to consider quality metrics that offer a more complete view of the customer experience. Through surveys, we can measure call quality and service level. However, we have to keep in mind that they have certain disadvantages, such as […]
Satisfaction of stakeholrs , especially customers. Converting the content and key points of a telephone conversation into a written document is not the same as leaving them in the hands of our ability to remember. In other words, when a customer perceives that their data, problems, suggestions or opinions are […]
“It is not the strongest of the species that survives, but those that best adapt to change ” (Darwin, 1859) Don’t worry, you have not come to the wrong blog, we are not going to talk about living beings, but it is true that Darwin’s evolutionary theory is applicable to the […]
We no longer limit ourselves to communicating through phone calls or emails; we now have a wide range of communication channels, such as real-time chats, social media posts, and instant messaging, among others. And of course, just as people use them, so can businesses. Indeed, these channels offer businesses the […]
Maintaining a fluid conversation with people who speak a language other than your own, even if they are in different corners of the world, is now possible. AI, powered by advanced algorithms and language models, interprets, processes and translates conversations in real time. AI is building a linguistic bridge that […]
The era of future conversations, which promised to be radically different from those we know, is already here. Advances in Artificial Intelligence are transforming not only the way humans relate to technology, but also how we communicate with each other and even how we understand communication itself. More than a […]
Maintaining a fluid conversation with people who speak a language other than your own, even if they are in different corners of the world, is now possible. AI, powered by advanced algorithms and language models, interprets, processes and translates conversations in real time. AI is building a linguistic bridge that […]
As globalization and interconnection between countries grows, trade barriers are falling. Companies are looking to expand into international markets, but how can you connect with new markets if you don’t speak their language? This is where professional real-time call translation service comes into play. Translating calls in real time Good […]
The term Click to Call refers to a digital feature that facilitat s interaction between users and businses through online platforms. This tool allows . users to make phone calls directly .by clicking on a link, button or interactive elemet on a web page, mobile application or email. Click to […]
Conversational AI: The brain behind real-time gender identification Conversational AI is a branch of artificial intelligence that focuses on enabling machines to understand and generate human language naturally. Using advanced natural language processing (NLP) algorithms, AI analyzes vocal patterns, word choice, and intonation to determine the gender of the live interlocutor. How […]
Distances and borders are no longer an impediment to establishing fluid and dynamic global communication. In fact, due to the growing international interconnection – as a result of the democratization of internet access or advances in transportation – people and companies from different corners of the world are constantly interacting, […]
