about to the Bank of Russia lately when they write requests regarding the work of microfinance organizations?
Two trends. At the beginning
of the pandemic, the number of complaints technical seo elements about MFIs fell sharply — the interaction of lenders with clients decreased, plus they were more willing to make concessions. In 2021, the number of complaints increased. Business got back on track, clients returned. After regulatory tightening, some companies tried to maintain their initial margins in not entirely “quality” ways. First of all, by imposing additional services: separate payment for insurance, SMS notifications, legal services. Two or three years ago, MFIs did very little of this, now we see growth, and we will counter it. Clients say in their complaints that “we had to pay for five services that we did not want to pay for.”
The second trend
was a surge in complaints due to the fact that several groups how much should you budget on marketing in 2021? of companies appeared that operated in both legal and illegal spheres. Unscrupulous owners organized things in such a way that some of the business was under legal companies, and some under illegal ones, so that it was more difficult to determine with america email whom you were interacting. Legal companies were excluded from the register, and materials about them were sent to law enforcement agencies.