40% of shoppers today want a self-service experience, and uk telegram data this includes self-service education. Chatbots can send shoppers to relevant resources based on their questions and interests to ramp up engagement levels and keep them coming back.
You can create an FAQ section to direct customers to or share blog posts, videos, and guides that align with their individual needs–all within a matter of seconds.
Drive leads and email signups
Not everyone is ready to buy right away, but having access to a shopper’s email address means you have the ability to consistently show up in their inbox to stay front-of-mind. On-site chatbots can prompt shoppers to hand over their email address in exchange for now your iphone is a data terminal a discount or a freebie (or a fun piece of content–whatever works best for your audience).
Collect customer feedback
One of the easiest ways to create loyal customers is to give them a flawless experience they love. It’s difficult to not come back when everything works like ao lists clockwork. Chatbots can secure customer feedback in the form of reviews or a simple set of survey questions so you can see what’s working and what’s not.