Out-of-home deliveries are gaining momentum. However, online shoppers face two major obstacles: low network density and the unavailability of this option at checkout.
According to our survey, 59% of online shoppers would opt for delivery to a collection point or parcel locker if these delivery points were close to their home . But how far? On average, most
Shoppers are willing to travel a maximum distance of 1 kilometer .
It is well known that serial buyers phone number list (2 or more online purchases per week) largely prefer out-of-home deliveries, with 44% preferring delivery to relay points and 46% opting for parcel lockers . Similarly, consumers who live in urban centers also show increased interest, with 36% choosing relay points and 40% choosing parcel lockers.
This need for proximity has pushed carriers to invest in expanding their out-of-home delivery networks, making these options more popular with customers.
Our data also revealed that 48% of shoppers would use out-of-home deliveries more frequently if online stores offered this option at checkout . This suggests that many online retailers are missing out on business if they don’t offer a flexible and affordable alternative to home delivery.
How can you leverage this data to expand your e-commerce business?
With an increasingly competitive e-commerce my pleasure in tasting market, your business can stand out from the competition and grow its business by meeting customer delivery expectations. Improving the delivery experience boosts customer satisfaction and encourages repeat purchases.
To leverage this data, online retailers can take several steps:
- Offer flexible delivery options: As 55% of customers prefer out-of-home deliveries to avoid waiting for their parcel at home and 45% would like to select the delivery location and date themselves, merchants should offer these options to customers at checkout to provide a better convenience experience.
Leverage affordable delivery methods:
- Shipping costs are the most important south africa numbers factor for 85% of customers when deciding to purchase a product online. Retailers that offer low-cost delivery methods, such as curbside deliveries, will attract more customers.
- Addressing sustainability concerns: With 45% of customers perceiving out-of-home delivery as more environmentally friendly, retailers will be responding to the growing demand for sustainable solutions, particularly among younger shoppers.
Want more information on out-of-home delivery methods? Discover how out-of-home deliveries are shaping the future of e-commerce .