There will be a transition period for insurance companies, which will allow them to adjust their services. We see that clients are changing, many prefer online services rather than “paper” ones. Companies in a consulting format, we helped improve the crm strategy for promoting antivirus software already have their own services for remote settlement in other types of car insurance, and they are becoming more and more popular. Therefore, we believe that demand will only increase.
The market is concerned that unfair practices
will emerge when accidents are simulated to make money. I think such fears are somewhat exaggerated. We are actively working with relevant departments and regional authorities to provide insurers with access to video recording systems. It is necessary to see whether an accident actually occurred or not. This is important not only for protection against fraudsters. As practice in some regions shows, settlement occurs much faster in this case. It is convenient for the consumer: he sent the information, the insurance company checked the authenticity of the video and made payments. The settlement period becomes shorter, and the service itself becomes better.
— Will the subjects themselves want to do this? After all, it is not easy to get a recording from city cameras at the request of the insurer.
Issue is currently being resolved at the level
of local legislation. We know that the authorities of 7 critical components for email compliance several regions, including Tatarstan and Primorsky Krai, have taken this step and achieved a very good effect. Giving insurers full alb directory access to all cameras is probably also wrong. However, regardless of how the issue with cameras is resolved, the launch of remote settlement in OSAGO is the right direction.