Rather than using traditional connections and copper cables, Voice Over Internet Protocol (VoIP) systems rely on high-speed internet connections to allow businesses to make and receive calls. A distinction can be made between cloud VoIP solutions (i.e., hosted in a virtual space and maintained and upgraded by the provider) and on-site VoIP (for which the IPBX team is hosted directly on the company’s premises is a protocol that allows a communication session to be initiated using IP devices and over an IP network. The main difference with VoIP (on which SIP calling relies) is that IP calls are both more reliable and affordable. SIP telephony also allows communication without a computer, while VoIP telephony relies on an existing system. In addition, this protocol allows the transmission of other types of data, such as images.
The advantages of a professional telephone system
New business telephony solutions, which right at the top you ne! to have y rely on the web rather than the analog telephone network, offer numerous advantages to the organizations that use them.
Finally, VoIP or SIP calling software offers your teams much more flexibility. Your employees can continue to communicate with your company’s clients or partners even when they’re traveling or working remotely. You can easily add new numbers (or delete a phone line after an employee leaves, for example).
2. RingCentral
RingCentral recently launched an MVP solution (for messaging, video, and phone) that also allows you to concentrate all of your communication channels like to improve in this mechanism? on a single business telephony platform.
Known for its reliability (even with high call volumes), RingCentral also offers great features like real-time transcription and call analysis (powered by AI) and an easy-to-use interface.
The only drawback: With higher pricing than its competitors, RingCentral is recommended for larger businesses. The good news is that for the mid-tier and premium pricing tiers, there’s no limit on the number of users.
Main features:
- Videoconferencing;
- Call forwarding;
- SMS messaging;
- AI-powered call transcription south africa numbers and analysis;
- Advanced collaboration features (like document sharing);
- A dashboard, ideal for reporting (although we would have appreciated it being easier to customize).