Which already has 500 million. figures that are currently. continuing to grow. Although a phone call is still a good option It is true that WhatsApp is already used. by everyone , regardless of their condition or age, so it is usually the preferred. Means yoga website design and development […]
Broken Link Building Service
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Today’s companies are constantly looking for new ways to reach their customers in order to increase their sales. In turn, customers are encouraged to. Contact those companies that offer them the possibility of communicating, not only through voice calls, but also through other means, such as a chat embedded in the […]
VoIP technology has brought about a real change in business communication systems. Thanks to the use of Internet networks, VoIP converts voice into data packets.er of variants have been developed. It is normal to find strange acronyms. when we are looking for VoIP providers.such as WebRTC technology or SIP technology […]
If you are reading this article, you are probably looking to integrate a CRM with your company’s telephony . Nowadays, businesses are looking to optimize the management of communication with customers with the help of virtual switchboards . This, together with the CTI CRM integration, allows you to optimize resources and improve work performance. Below […]
A while ago we shared an article about Business Analytics solutions that allow companies to improve decision-making by having the right information, at the right time, and using it as a complement to other tools. Today, we want to delve deeper into Business Intelligence (BI) and how to adapt it […]
Telephone surveys are a great asset in the world of market research. Telephone surveys are based on making phone calls to a sample of people and collecting data through previously prepared questions or questionnaires. Advantages of telephone surveys 1- Low cost. The cost of conducting hotel & motel website design and development service […]
In an increasingly globalized business environment, the ability to communicate effectively with customers and partners around the world is essential. International telephone prefixes are a key piece in facilitating these interactions. This article will provide you with a complete guide on how they work, their importance in international trade, and […]
When a company makes the decision to sell its products in other countries, the part that requires the most time, consistency and resources is probably finding and maintaining contact with international customers . Perhaps the easiest way to be close to them would be to have a physical establishment in each place […]
In this article we will identify the main customer service KPIs, which will help measure the performance of our company in that area and which, once defined, we should extract on a recurring basis to observe their evolution and set tangible improvement objectives. What are customer service KPIs? Customer service […]
This change of operator will generally not involve any additional cost, and your future provider will usually be in charge of the entire process so that you do not have to worry about anything. However, complications can sometimes arise and that is why it is important that you know a […]
Traditional customer service methods are no longer up to the task of meeting increasingly demanding customers. Companies now need to implement solutions based on Artificial Intelligence to effectively meet customer needs, offering new communication channels that allow for better, always available and personalized attention. For an organization that wants to […]
However, in addition to these traditional KPIs, it is also important to consider quality metrics that offer a more complete view of the customer experience. Through surveys, we can measure call quality and service level. However, we have to keep in mind that they have certain disadvantages, such as […]
