Where to go, where to write, so that it is as effective as possible?
broker, microfinance organization with which the problem how to write a screenplay? arose. This is the right move. The thing is that, firstly, in many financial organizations today, work with complaints has already been put on a good, correct basis, complaints are carefully considered and analyzed. And in many cases, the problem is resolved. But, unfortunately, the situation is not uniform. There are companies that respond formally or do not respond at all. Then you can (and should) complain to the Central Bank. We have a special online reception, through which you can easily file a complaint on our website. Plus, there is a mobile application “CB Online”, it has a 24-hour
It goes to one of two processing centers
where they analyze it and see what type of request it is, simple or complex. If it is a simple explanation of the law, then the person quickly receives an answer, usually it takes no more than 2-3 days, there are established procedures and processes. If the complaint is complex (that is, the person complains that his rights have been violated, demands that the organization be held accountable), then it launches another process — behavioral supervision.
We make a request to the financial organization
for each case, it responds to us, we figure out whether there was a violation or not. If there was, we apply enforcement measures. But it happens that there was no violation. And there are the industry-specific program cases when, in fact, an insoluble dispute arises, when each party insists on its own. Then such a tool as a test purchase comes to ao lists our aid. And this is the final verdict. If the violations are confirmed, we fine the violator, and we fine him quite heavily. Therefore, many companies, of course, do not let things get to this point and correct the violation at the stage of preventive communication.