X Call Center Key Features. Call Management: Supports advanced features such as intelligent call routing, queuing and queue management, ensuring no calls are missed.
- Omnichannel integration: In addition to phone calls, 3CX handles communications via email, SMS, WhatsApp. Facebook Messenger and live chat, The classic management all within a single platform.
- Integrations: It is compatible with major CRMs such as Salesforce, Microsoft Dynamics and Hubspot, allowing agents to have complete customer ivory coast phone number library information in real time during interactions.
- Monitoring and reporting: Call center managers can monitor the status of calls and agents through real-time dashboards, ensuring effective management of team performance.
- Support for remote working: With iOS, Android and desktop apps, 3CX allows agents to work from anywhere. The classic management supporting flexible working models.
EasyCall Cloud:
EasyCall Cloud is a cloud contact center platform design to simplify the complete management of inbound and outbound call centers , without the need for additional international law and distribution conference hardware. Thanks to its cloud architecture, it offers flexibility and scalability for companies of all sizes. Among the main features are:
- Fully online management: administration and management of the contact center directly via the cloud, eliminating the need for physical installations
- Unlimited Phone Lines : Support for unlimited contacts, lists and campaigns
- Call Recording: Allows automatic or interactive recording of calls to ensure quality control.
- Advanced dialers: Includes multiple dialer options material data (predictive, power, preview) to optimize agent workflow
- Real-time reporting: constant monitoring of performance, campaigns and appointments in real time
- Geodialing: schedule and optimize calls and appointments based on specific geographic areas, making territory management more efficient
This solution stands out for its flexible and transparent pricing model, with costs starting from €25 per month per workstation, without annual commitments.
Nextip: the end-to-end inbound and outbound contact center platform
Nextip is a cloud platform design to efficiently manage contact centers. Offering a complete and flexible technological infrastructure without requiring initial investments. The solution is ideal for managing both outbound campaigns. Teleselling, telemarketing) and inbound activities (customer care) through multi-channel management. Which integrates voice, email, SMS, fax and social media in a single interface.
Our conclusions
>>Investing in an Italian call center program is a fundamental step to improve call management, increase customer satisfaction and optimize business processes. By choosing the right solution, you can improve the efficiency of your operators, reduce costs and increase sales.
Want to understand how CRM4 can help improve your call center management? You can book your personalized demo!