The global healthcare industry faces some growing challenges: a population with complex health needs, patients’ lack of adherence to care plans and a limited workforce to provide necessary care. How care is reimbursed is also shifting — from with CX Technology fee-for-service to outcomes-based models that promote proactive care. But solving these mobile database challenges requires more than simply expanding the workforce. Health systems also need to advance their tech stacks.
Healthcare organizations must embrace innovation —
Leveraging technology, operational improvements and research that enable them to do more with less. Adopting a Contact Center as a Service (CCaaS) platform is one way to meet patient and employee needs today – and prepare for the future. When evaluating a cloud-based patient communication and engagement platform talk about the benefits, not just the features. for the healthcare industry, it’s essential to consider how these solutions can enhance patient experiences, address your value-based care metrics, reduce with CX Technology the burden on your care team and protect sensitive data.
Communications Keeping Pace with Medical Innovations
The healthcare industry has made strides in adopting cutting-edge technologies — from electronic health records (EHRs) to advanced medical devices and IoT-powered diagnostics. But the industry hasn’t been as quick to adopt innovative technology for patient communication.
While healthcare organizations often have robust digital information strategies, they lack the technology to effectively share it across patients, facebook users providers and insurers. Many health systems still rely on outdated tools like zone phones, pagers, voicemail and basic (and painful) phone trees and routing to communicate with patients. These outdated systems can disrupt workflows and negatively affect patient experiences.
By adopting a modern contact
Center platform for better communications with patients, health systems can bridge these gaps with coordinated digital interactions between all stakeholders. This not only improves communication but also streamlines workflows. This can lead to with CX Technology better outcomes while reducing the communication burden on patients and care teams.
By leveraging an open platform that integrates with CX Technology seamlessly with EHR systems, health systems can deliver context-rich experiences, helping to ensure patients receive personalized support at every stage of their journeys.