Leverage your knowledge base for seamless onboarding, both internally for your employees and externally for your customers. You can use a robust and well-organized knowledge base to create personalized learning resources for new employees,
internal teams, customers, or business partners. Reusable
content on a single platform reduces your reliance on trainers and reduces training costs.
A knowledge base is a must for your uganda phone number data business to grow, and if you don’t want to be in a position like Sam, create a knowledge base for everyone involved in your business so that knowledge can be transferred in an actionable way.
Check out our Southeast Asia Digital Economy blog to understand the concept of knowledge base.
How to Create a Knowledge Base for Your Organization
One of the easiest ways to create a knowledge base is to use a Learning Management System (LMS) application. Learning Management Systems are used to deliver and manage learning resources. They provide an efficient way to structure and categorize your knowledge base. They enable you to seamlessly transfer information within and between organizations.
You can also use an LMS to expand your the plunge into entrepreneurship and bootstrapping knowledge base by adding content in various formats. For example, recorded webinars, FAQ infographics, PowerPoint presentations, customized training programs, gamified learning courses, and more.
We recommend that every business has a knowledge base and use an LMS to expand the information in your information center. In addition, Vtiger will soon launch its own LMS.
Stay tuned for more information about Vtiger LMS in upcoming blogs.
A well-implemented CRM enables marketing, sales,
and customer service teams to have better conversations with customers. It will increase sales and customer satisfaction. However, choosing global seo work a CRM is only half the job. Implementing it well is just as important.
The failure rate of CRM/ERP implementations (including on industry-leading platforms) is high1 . While there are many reasons for this failure, the three most common elements are poorly defined requirements and a lack of involvement of key stakeholders during the implementation process.
Clear requirements
Of the many reasons for failure, the hardest to overcome is a lack of clearly defined requirements. In the article, The Hardest Thing About Engineering Is Requirements, 2 author Jay explains why requirements are so hard to capture.
On top of that is the communication challenge between the technical and business teams. Designers and engineers want clear requirements so they can roll up their sleeves to implement the required processes and build a solution that is optimized to perform best in the stated use case.
However, business users either can’t or don’t have the time to write down use cases. They can’t because only when they see a working solution do they discover new use cases or requirements gaps.
Michael Lewis captures this brilliantly
in an episode of Six Floors3 of his podcast (Against the Rules Podcast). He shares how finding experts who understand the requirements (or business rules) was key to helping Athena Health become a multi-billion dollar software company. The experts are usually the actual users (level 6 in the hierarchy), not the ones in the boardroom. If you only have 5 minutes, I recommend listening starting at minute 30 to 35 of the episode.