For Sam’s sales team: There should be a micro-learning video or PowerPoint presentation that provides an overview and discusses the benefits of taking a data science course.
To Sam’s Customer Support: There should be
a glossary to define important terms like SQL, machine learning, etc., a guided tour to log into the learning platform, etc.
For Sam’s customers: there should be personalized courses that suit their requirements and free learning materials that entice them to uae phone number data sign up for the program.
Benefits of a Knowledge Base
By now, you must have understood the idea behind implementing a knowledge base. Now, let’s look at the top five benefits of using a knowledge base for your organization. Remember, a knowledge base is beneficial to both your employees and your customers.
Promote self-study (external)
Nowadays, most people prefer to read and learn a subject on their own.
A knowledge base helps you provide consistent information to your customers. You can anticipate your customers’ needs and provide them with the right information before they contact you. It provides your customers with an opportunity to resolve their issues without asking for support help.
With a strong self-service database, you there’s something magical about will be able to provide your customers with a seamless problem-solving experience. When you regularly address your customers’ pain points, you will be able to build long-term relationships.
Consistent and high-quality content increases trust and brand loyalty.
Reduce reliance on customer support
Reports by e-Consult indicate that 51% of customers prefer to have their issues resolved from FAQs. This of course means that they don’t want to rely on customer support teams to get answers quickly.
With an effective knowledge base, you will see a decrease in the number of calls your customer support team receives. Your support team global seo work doesn’t have to be available all the time. Customers can access information anytime, anywhere, and from any device. Knowledge bases also work well on small devices, such as tablets and phones.
For example, if your customers are US residents and your service is based in India, their queries can be resolved in just a few clicks, as long as they have access to your dashboard. It will also reduce the cost of hiring support staff.
Centralize information
With the latest information available on a single platform, including documentation of customer experiences, product updates, new features, and more, all your customer-facing teams can easily access information. This reduces cross-team dependencies and provides 360-degree information to everyone in the organization.
Facilitates faster resolution
Analyze the query patterns you receive from your customers and update your knowledge base with these types of content. Having this content will make your customer support ready to answer queries easily.
For example, if most of your queries are about how to use your product, include relevant help documentation and FAQs. Your support team won’t have to keep your customers waiting for a long time to resolve their issues, which will help you keep your customers happy.