Customer satisfaction is one of the primary goals for every company. A satisfied customer:
- come back for more purchases
- can become a brand promoter
- often brings new potential customers
But how does a company increase luxembourg phone number library customer satisfaction? An effective strategy is one that implements the Flywheel model of Inbound Marketing.
In this article, we will explore what it means to delight a customer and how the Flywheel model helps improve customer satisfaction, which also generates a positive ripple effect throughout the business.
Definition of customer satisfaction
Customer satisfaction indicates the degree of customer satisfaction after:
- interacted with a company
- purchased your products/services
In fact, customer satisfaction is not necessarily storytelling intro: like a slap in the face linked to a commercial transaction. It arises every time the customer has contact with the company. It is therefore a question of considering the entire consumer experience, his customer journey.
The level of satisfaction is in fact a subjective measure that is developed on the basis of:
- of customer expectations
- of the level of experience provided by the company
When a customer feels satisfied it means that they had an overall positive experience.
When is the customer satisfied?
The customer is satisfied when:
- he feels valued
- has achieved its goals
- his expectations were met
- expectations were even exceeded
When these conditions occur, it means vietnamese offer that the company has delivered what it promised. But not only that!
The company also provided quality service, responded promptly to customer needs, and resolved any problems or dissatisfaction effectively.